User portal allows easy access to information to service customer queries quickly and effectively. |
|
|
|
Link important information directly to customers or subscriptions by attaching action notes that are easily identified by unique ticket numbers.
Support customer queries received from the customer through the self care module and manage replies in a single thread per query.
Manage billing queries by easily accessing archived invoices, customer statements and detailed bills easily found on the customer profile.
The system also provides a power hot bill facility that produces a non-payable bill to give the customer an indication of what the bill is at the present time.
Instant bill feature to produce an up-to-date and payable bill to a single customer for immediate payment. |